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Knowledge base
- Aurocon knowledge base
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How to installations and services
- How to service and change Aurotrap battery
- How to CO2 service Aurotrap
- How to clean Aurotrap
- How to bait service Aurotrap
- How to install Aurotrap
- How often should I service my Aurotraps
- I just installed my Aurotrap, but It's not visible In the manager
- The QR code on my Aurotrap Is not working/scanning
- How to determine battery type - Is my battery rechargeable?
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Frequently Asked Questions
- How does the Aurotrap system work?
- Are Aurotrap products safe for pets and the environment?
- What are the key benefits of using AuroTrap over traditional rodent control methods?
- My Aurotrap has a broken lid, how can I order a new one
- My trap Dont Register Any Rodents
- How do I get a new CO2 cannister and battery (part numbers, battery adapter etc.)
- The CO2 cannister don't work after 20 kills
- Where can I purchase Aurotraps
- How do I get support on my Aurotrap
- My Aurotrap Is defective, what should I do
- Why did the alarm on my trap suddenly disappear?
- How to read trap serialnumber
- Aurotrap warranty and parts
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How to use Aurotrap Manager
- How to log Into manager portal
- How do I reset my password?
- How do I find my traps In the manager portal
- I can’t find my Aurotrap In manager portal
- What to do If your Aurotrap Is not responding or showing data in the manager
- How to set up notifications in the manager portal
- How to move a unit to storage, and when to use It
- How to edit traps
- How to read alarms in Aurotrap manager
- How do I move my trap to another customer in the Aurotrap Manager
- I'm not getting any alarms or notifications from our Aurotraps
- How do I add colleagues and technicians to Aurotrap Manager
- Aurotrap catch limit and how to use it
- Datasheet (Batteries and CO2)
- Getting started
- Videos
- Media catalogue
Aurotrap warranty and parts
Modified on Tue, 3 Jun at 11:37 AM
All Aurotrap products and components are covered by a 12-month warranty, valid from the day the traps are received.
If you wish to file a warranty claim, please send an email to support@aurocon.io with the following information:
The serial number of the trap
A detailed description of the issue, including pictures of possible error or damage.
Once we receive your message, our support team will assess your case and provide further assistance.
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