-
Knowledge base
- Aurocon knowledge base
-
How to installations and services
- How to service and change Aurotrap battery
- How to CO2 service Aurotrap
- How to clean Aurotrap
- How to bait service Aurotrap
- How to install Aurotrap
- How often should I service my Aurotraps
- I just installed my Aurotrap, but It's not visible In the manager
- The QR code on my Aurotrap Is not working/scanning
- How to determine battery type - Is my battery rechargeable?
-
Frequently Asked Questions
- How does the Aurotrap system work?
- Are Aurotrap products safe for pets and the environment?
- What are the key benefits of using AuroTrap over traditional rodent control methods?
- My Aurotrap has a broken lid, how can I order a new one
- My trap Dont Register Any Rodents
- How do I get a new CO2 cannister and battery (part numbers, battery adapter etc.)
- The CO2 cannister don't work after 20 kills
- Where can I purchase Aurotraps
- How do I get support on my Aurotrap
- My Aurotrap Is defective, what should I do
- Why did the alarm on my trap suddenly disappear?
- How to read trap serialnumber
- Aurotrap warranty and parts
-
How to use Aurotrap Manager
- How to log Into manager portal
- How do I reset my password?
- How do I find my traps In the manager portal
- I can’t find my Aurotrap In manager portal
- What to do If your Aurotrap Is not responding or showing data in the manager
- How to set up notifications in the manager portal
- How to move a unit to storage, and when to use It
- How to edit traps
- How to read alarms in Aurotrap manager
- How do I move my trap to another customer in the Aurotrap Manager
- I'm not getting any alarms or notifications from our Aurotraps
- How do I add colleagues and technicians to Aurotrap Manager
- Aurotrap catch limit and how to use it
- Datasheet (Batteries and CO2)
- Getting started
- Videos
- Media catalogue
How do I move my trap to another customer in the Aurotrap Manager
Modified on Thu, 27 Feb at 12:35 PM
Transferring an Aurotrap to a new customer is simple with the Aurotrap Mobile app.
Here’s a quick guide on how to do it:
Step 1: Move the Trap to Storage
Open/install the Aurotrap Mobile App
Log in to your account and go to the "Customers" section.Select the Customer Account
Choose the account with the trap you want to transfer.Move to Storage
In the "Traps" section, select the trap and click "Move to Storage." Confirm the action to temporarily deactivate the trap.
Once clicked confirm, you can't undo the action, and you would have to install the trap again yourself, it is was moved incorrectly.
The guide will continue after the pictures
![]() | ![]() | ![]() |
![]() | ![]() | ![]() |
Step 2: New customer takes the Aurotrap physically and should
Locate the QR Code
The new customer should find the QR code on the back of the trap.Scan the QR Code
Using the Aurotrap Mobile app, the new customer scans the QR code to start the installation.
(The customer must install the Aurotrap Mobile app, from their preferred app store)Complete Installation
Follow the app’s instructions to set up the trap. Once done, the trap will appear in the new customer’s system, ready for monitoring.
Once you have clicked on confirm, the trap will soon appear in the new customers Aurotrap Manager.
![]() | ![]() | ![]() |
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article